We employ over 8,000 colleagues throughout the UK. We believe that our people are vital to the ongoing success of the business; from improving choice, prices and service for our customers through to improving the performance of the business.
We provide a structured induction for new colleagues to give them the knowledge and skills required to do their job. This includes participation in a comprehensive customer service training programme that all colleagues are given refresher training on throughout the year.
The provision of a safe environment for our colleagues and customers is a key focus for the business. We provide regular colleague updates on health, safety and security and our performance is actively monitored and tracked with any identified trends being tackled. We use reportable accident rates as one of the key measures to ensure that we are 'Building a Safer Booker'.
Booker believes that meeting the needs of a diverse customer base requires a highly skilled, competent and flexible workforce. We want colleagues to reflect the diversity of the communities they serve and our employment practices need to respond to the differing work and family demands in modern society.
Booker aims to achieve this through the ethos of working for equality of opportunity. This aim is supported by policies and procedures such as recruitment, performance management, pay and benefits, training, promotion and transfers, which recognise individual contribution and performance, develop individual's capability and gives everyone an equal opportunity to use their talent and release their potential.
Booker will treat colleagues solely on their ability to meet job requirements without regard to their gender, race, ethnic origin, nationality, colour, religion, disability, marital status, age, political beliefs, sexual orientation, hours of work or membership (or non-membership) of a trade union.
Everyone has the right to be treated with dignity and respect. Booker regards any form of discrimination, harassment, victimisation or bullying as totally unacceptable conduct; it will not be permitted or condoned in any form.
We have attained the 'Next Step diversity mark' as a demonstration of our commitment to generating and supporting diversity at all levels.